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Andrea Reynolds
3521 Post Avenue
Erie PA 16508
(Cell) 814-450-7050
July 31, 2018

Asst. Store Supervisor, Garris Gatling
Lowe’s Home Centers LLC
2305 Asbury Road
Erie PA 16506

Refund requested

On May 22, 2015, I purchased from Lowe’s flooring materials and paid for installation in the amount of $2,934.89. Invoice 73275

Some of the work was done on May 22 and May 23, 2017. Your subcontractors – Lakefront Flooring – did not finish the job and made a mess for me to clean up. I believe they were paid $1275 for the total project, but completed perhaps only 60% of the job at best.

Here is what transpired that made me unhappy:

1. They left on the second day about 2:30 PM and never returned.

2. They didn’t install flooring to the landing on the stairs to the second floor. (See photo.)

3. They didn’t install flooring in the first floor bedroom. (See photo.)

4. They didn’t install flooring in the first floor bedroom closet. (See photo.)

5. They didn’t install quarter round in the first floor bedroom because they hadn’t installed the flooring.

6. They didn’t install baseboard/molding in the first floor bedroom closet or the cubbie under the stairs.

7. They didn’t install transitions between the two bedrooms and bathrooms, nor from the dining room to the kitchen.

8. They didn’t install baseboards at the bottom of the stairs or along the side in the dining room, saying that part of the area needed a curved baseboard.

9. I said the only working toilet was on the second floor. One or more of them decided to urinate in the nonworking toilet in the basement that was not connected to water so he couldn’t flush. Nobody said a word to me. When I discovered it, I had to clean out his urine by hand before calling a plumber. They should have come back to clean it. I should be paid for that.

10. Nobody was authorized to go into the basement. They should not have been down there for any reason.

11. I asked them to please confine their sawing to the mudroom where there was only drywall. I explained that I was on a very tight schedule and needed to paint walls for the next two days so that I could have the movers bring everything from the 3-bedroom house across the street that I sold. I had to be out by the closing on June 1st.

However, they defied me and sawed in every room, making a mess that they left for me to clean up. (Their broom did very little; they should have brought a Shop Vac.) There was sawdust everywhere: all over the walls, inside the electric outlets and light switches, windowsills, windowpanes, and all over the floors. I was still cleaning up sawdust weeks later.

This necessary cleaning threw me off schedule and I got only a first coat on the walls and no edging done before the movers came. It was impossible to paint for months.

12. They left all the cutoffs in the house for me to carry and dispose of myself. I expected they would return to use some of the bigger pieces, but they didn’t.

13. They left me with 6-7 boxes of damaged planks, presumably from the forklift. They could have returned them for me but they left them for me to lift and carry them to my van and return them to Lowe’s on my own. A year ago I was 68 years old, 5’3” tall, and because of a once broken neck I should not be lifting heavy items. I exchanged the planks, and again had to carry them into the house by myself.

14. When they installed baseboard around the opening to the upstairs cubby, they left no room for the door to move. I had great difficulty getting the door to budge so I could add hinges and door pull.

15. In the intervening year nobody has bothered to come see where the job was left unfinished.

16. I hired someone else to install the flooring planks on the landing, first floor bedroom and bedroom closet at an additional cost. Still unfinished are: Numbers 5, 6, 7, and 8 above.

I’d like a generous refund. You were paid in full and had the use of my money for 3 years. Please advise me of the amount you intend to send before sending the check. If I have not received satisfaction by August 15, I shall have to take the next step.


Andrea Reynolds
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Andrea Reynolds
1902 Andover Street, APT 194
Sun City Center, Florida 33573
TEXT: 814-450-7050
Email: HandyAnde1@gmail.com
June 12, 2023

Kevin Albrewczynski
Lowe’s Store Manager
2305 Asbury Road
Erie PA 16506

REFUND REQUESTED FOR FLOORING WORK LEFT UNFINISHED: 3521 POST AVENUE, ERIE PA

On July 31, 2018, I sent a letter (enclosed) to your Store Supervisor, Garris Gatling, detailing my dissatisfaction with your incomplete flooring installation, and I never received a response. I also visited your store several times to get help from an employee in the flooring department who seemed to have no authority to assist me. In other words, I got the run-around.

Then… Instead of responding to my complaint, you sent me a letter saying you would no longer honor my Lowe’s credit card. What an insult.

Not only did you ignore me, a customer who had also purchased from Lowe’s: a shed, steel shelves, lawn mower, leaf blower, floor tile, carpets, curtains, drywall, plywood, luan, door levers, locks, hand rails, power tools, linoleum for 3 rooms, gallons of paint, quartz kitchen countertops, kitchen sink, lighting fixtures for a whole house, but also 3 toilets, 4 faucets, and 3 bathroom vanities; but then denying me use of my Lowe’s credit card which meant you no longer wanted my business even though I had a $7,000 credit limit with you.

I am sending a duplicate of this packet to Lowe’s Headquarters in Mooresville, North Carolina.

In addition, I have posted photographs of work you left undone, work done by additional men I had to hire… on my website, which will become a future book. At some point it maybe necessary to post these two letters as well. See: www.ProfessionalIntegrity.website.

I sold the house (3521 Post Ave., 16508) in August 2019 to a disabled veteran at a loss of $40,000. I now live alone in Florida, at age 74, on only a monthly pension of $400 and food stamps, with no Social Security, Medicare, or Medicaid.

Wouldn’t you prefer that Lowe’s be seen as my HERO? That depends on your response.

I hope you will make things right so that when my next book is promoted across the United States, offline and online, Lowe’s West Erie will be seen in a good light.

I was a public relations consultant in Toronto for decades, and was quoted in Time, Success, USA Today, and interviewed on national TV by such noted journalists as Sir David Frost, famous for “The Nixon Interviews.”

At the very least you should send me a refund of:

$510.00 which is 40% of the $1275 labor cost, work you left unfinished,

$100.00 to clean out their urine from the not-yet-installed toilet. See #9 and #10 of my 2018 letter.

$100.00 for having to lift and carry 7 damaged and heavy boxes of Pergo to your store that the men should have taken when they left, and bring back 7 new boxes.

$51.00 for 5 years’ interest on the 40% of what you were paid for work not finished from 2017 to 2023 ($510 x 2% x 5 = $51).

$200.00 for my 2 weeks’ cleaning all the sawdust that was in every room on every surface that they had time to do but refused. See previous letter, #11.

I paid two additional men to complete some of the work you left. I paid them upwards of $510. See receipt enclosed.

Total compensation due: $961.00
Please send a check in my name to the address on page one or deposit the funds to my Citizens bank checking account. A deposit slip is enclosed.


Please make this right. Again, I would rather you be seen as a hero on my blog and in my forthcoming book on professional integrity, and not as a company that cheats single, senior women on welfare.




Andrea Reynolds

Copy sent to Lowe’s Corporate Headquarters, Mooresville North Carolina.